Key takeaways
- CGM needed to align with CSRD requirements and populate ESRS metrics globally.
- A scalable platform was required to centralize ESG reporting and enhance collaboration.
- Pulsora’s configurable platform delivered tailored solutions and support.
- Streamlined data collection and collaboration helped CGM meet compliance goals.
- Pulsora ensures ongoing CSRD alignment and compliance.
About CompuGroup Medical
CompuGroup Medical (CGM) is one of the leading e-health companies in the world. With a revenue base of EUR 1.130 billion in 2022, its software products contribute to safer and more efficient healthcare, and support all medical and organizational activities across doctors’ offices, pharmacies, laboratories, hospitals, and social welfare institutions.
With locations in 20 countries and products in 60 countries worldwide, CGM is the e-health company with one of the highest coverages among healthcare professionals.
As CGM prepares to meet the requirements of the European Union’s Corporate Sustainability Reporting Directive (CSRD), it is focused on compliance, transparency, and efficiency.
• Headquarters: Koblenz, Germany
• Industry: eHealth
• Employees: 9,200+ global employees
The challenge: Navigating CSRD reporting requirements
Facing the 2025 CSRD reporting deadline, CGM sought a powerful yet flexible platform to centralize and streamline data collection to populate ESRS metrics, ensure data security, and engage relevant stakeholders across its international footprint.
While CGM had previously produced ESG reports, the content of these reports was largely qualitative. The team recognized that achieving CSRD compliance would require new processes and the implementation of a software solution.
Given the CSRD’s detailed and stringent requirements for both qualitative and quantitative ESG data across numerous topics and metrics, CGM prioritized selecting an ESG platform early to ensure ample preparation and time to meet the CSRD’s deadline.
CGM evaluated several ESG data management and reporting tools and quickly realized there were many options on the market.. While conducting their search, they were immediately impressed with Pulsora’s flexibility and configurability. CSRD is not one-size-fits-all, and the CGM team knew they needed a solution that would cater to their specific needs.
Tina Kreitmayr, CGM’s Global Lead of Sustainability, Talent & Diversity, says the very first time she saw the Pulsora platform in action, it felt “quite tailored to CGM’s needs, requirements and expectations — this was really impressive to see.”
Their choice ultimately needed to align with CGM’s existing digital infrastructure, data protection protocols, and pragmatic approach to ESG, all while remaining focused on CSRD compliance as a priority.
The solution: Pulsora’s ESG data management and reporting solution for CSRD compliance
CGM found the ideal fit with Pulsora. The platform provided a blend of advanced sustainability data collection, validation, audit, assurance and reporting features as well as customization, tailored to CGM’s unique requirements. Here’s how Pulsora is addressing CGM’s needs:
Configurable data management and collection
Pulsora is configured with a tailored set of ESRS metrics material to CGM. Each metric is formatted in accordance with CSRD requirements, enabling the CGM team to focus on data collection processes and populating metrics with the right data.
Cascading data collection across global team
Leveraging custom data collection workflows, the CGM sustainability team can seamlessly collaborate with data owners and contributors and streamline the data management process, ensuring comprehensive data collection across CGM’s global team.
Additionally, the flexibility of the Pulsora platform allows CGM to incorporate data from their existing carbon accounting partner, maintaining continuity with their current processes where needed.
Ease of integration
Pulsora’s ability to integrate with CGM’s existing systems was a critical consideration. CGM is leveraging Pulsora’s pre-built Workday integration to ensure seamless incorporation of existing HR and operational data, populating material social metrics included within the ESRS.
Furthermore, CGM enhances data accuracy and consistency through configurable, automated validations and controls that ensure each data point meets the required format and standards. This streamlined approach reduces the risk of errors, allowing CGM to maintain high-quality data.
Cross team collaboration
The platform’s customizable user roles and permissions, combined with its ability to incorporate CGM’s complex organizational hierarchy, unlocks targeted yet comprehensive data collection processes. Specific stakeholders within CGM can provide, review, approve, edit and/or publish data relevant to their functional areas.
Data protection and IT security
Security is paramount at CGM. Pulsora’s platform meets CGM’s stringent data protection standards and IT security requirements, which is critical given the sensitive nature of the information involved.
Why CGM chose Pulsora
CGM’s decision to choose Pulsora was based on several standout factors:
Personalized onboarding
Pulsora’s onboarding approach was tailored to CGM’s unique priorities and challenges. By asking targeted questions and highlighting features specific to CGM, Pulsora’s team quickly gained CGM’s trust and demonstrated a clear understanding of their compliance needs.
Pragmatic and purpose-built platform for CSRD compliance
CGM appreciated Pulsora’s practical approach to sustainability data management and reporting. Pulsora focused on delivering features that supported CGM’s immediate goal of CSRD compliance while leaving room for scalability as their ESG strategy matured.
Engaged and collaborative implementation support
The Pulsora team’s ongoing support, regular check-ins, and attentiveness to CGM’s specific needs contributed to a seamless onboarding experience. Tina emphasized that despite CGM’s complex organizational structure,
“The Pulsora team has been awesome to work with, with their patient, respectful, and highly responsive approach. Right now, the CSRD feels like a mountain we need to climb and manage accordingly, but with Pulsora as our solution and partner, we feel confident in our ability to navigate this first year of CSRD compliance.”
Looking ahead: Beyond compliance
For CGM, the focus remains on CSRD compliance. Pulsora’s platform has empowered CGM to kick off their CSRD reporting process with confidence and clarity, ensuring their sustainability practices align with regulatory expectations.
However, as their sustainability strategy evolves, they envision using Pulsora for both compliance and as a tool to embed ESG metrics into their broader business strategy.
As an all-in-one sustainability solution, Pulsora empowers CGM to drive its ESG goals forward and position it as a sustainability leader within health tech.
